Alerts & Notifications


Currently, there is an issue for iPhone customers, Live View on a cellular connection for both Danale and Alcidae Apps is not working as a result of an iOS update (12.1.2) on 12/25/18

Customers report seeing the error: Server Connection Failed

We are aware of this Issue/Error. We appreciate your patience as we work diligently to resolve this Issue as soon as possible. Thank you for your patience.

Customers Affected

App Users: Danale,Alcidae

Phone Users: iPhone


CS Team: Customers may try upgrading to iPhone iOS 12.1.3 to resolve the Issue.

DEV Team: