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Please review our tabs below for common questions, or to submit an online ticket.

Otherwise, please call us between 9am and 6pm PST at (415) 936-3628. We're happy to help!

  • 설치 및 사용
  • Troubleshooting & Common Questions
  • Garager Installation and FAQs
  • Cloud Service and Tips
  • Alexa and Google Assistant

How do I add a device?

  1. Connect your phone to a 2.4Ghz Wifi Bandwidth
  2. Create an account and login to the Alcidae App
  3. Select the “+” button to add a device
  4. Confirm your Wifi settings
  5. Wait for the app to find your camera
  6. Once found, select the “add” button and name your device

How can I turn off Motion and Sound Alerts?

기기의 동영상 화면을 클릭 한 다음 화면의 오른쪽 상단에있는 톱니 바퀴 아이콘을 클릭하여 기기 설정으로 이동하십시오. 여기에서 보안 설정을 클릭 한 다음 동작 감지를 클릭하십시오. 이 인터페이스에서 보안 설정을 변경하거나 완전히 해제 할 수 있습니다.

How do I share camera footage with a friend or family?

The friend or family member would need to sign up for a new account within the Alcidae App. Log into your account and click the live feed for the camera you would like to share access with. Click the share icon on the upper right of the corner to enter the sharing page. Input the friend or family member’s account username into the section (Email or phone) and hit OK. Have the friend or family member log into their App and in the home page click the lower right profile icon to enter the profile page. Click the messages tab to accept the share from you to activate the share.

How much is the cloud service and how would it be charged?

The cloud service is $5/device/month charged to a credit card or a paypal account.

With the cloud service, you receive short clips for each of the event notifications. In addition, you will receive 7 rolling days of footage.

We provide 30 days of free cloud trial (for your 1st camera). You will have the option to opt out anything through the App.

What is a 2.4ghz bandwidth anyway??

Many homes have a “dual band” router. These broadcast your internet in 2 ways (2.4ghz and 5ghz). While 5ghz is faster and ideal for streaming movies and playing games, it doesn’t have the same range as 2.4ghz. So a 2.4 connection can actually be much better when you are further away from it.

How do I know if I have a dual band network?

Most dual band routers will name the SSID alike but a place a number at the end. An example would be Johnsinternet and Johnsoninternet-5g. If you have two similarly named options in your network settings, simply select the one without the 5.

After I set up my camera, does my phone need to stay connected to 2.4?

Nope. This is simply for the set-up process.

Do I need to subscribe to cloud service to have my camera operating?

No it is not required for you to subscribe to cloud service. Without the cloud service you will still be able to view live footage, save live footage, two way audio, access share and receive motion/sound detection. However with the cloud subscription you would have 7 days of cloud video backup/playback in place and all the motion/sound detected event clips.

Do you currently offer a web, PC or mac version?

No. At this time, we only offer apps for android and ios devices.

What do I do if I recently changed my WiFi network settings (name or password)?

Be sure that your phone is connected to the new WiFi network that is using the 2.4 Ghz network connection. Unplug and replug in the camera power source just as if you are setting up a new camera. Hold down the reset button for 5 seconds until you hear a “WiFi reset success voice prompt” or when you see the indicator light blinks/flashes blue.Log into your Alcidae App to add device (hit the plus button at home page) and it should be able to locate the camera using the new WiFi settings within a few minutes.

How do I reset my device?

우리는 당신이 기쁘게 생각합니다! 각 장치의 뒷면에는 10 초 동안을 눌러 장치를 재설정 할 수있는 순환 재설정 버튼이 있습니다. 처음으로 1을 설정하는 경우에만 기기를 재설정하십시오. 2) 앱에서 기기를 삭제 한 후 기기를 다시 추가하십시오.

What should I do if my Wifi does not reach my garage?

이 문제를 해결할 수있는 몇 가지 방법이 있습니다. WiFi 인프라에 따라 Wi-Fi 익스텐더 또는 리피터를 구입하는 것이 좋습니다. 또한 라우터 가까이에서 장치를 응용 프로그램과 페어링 한 후에 Garage 장치를 응용 프로그램과 페어링하고 차고에서 WiFi 연결을 테스트 해보십시오.

Do I need any tools for installing my Garager?

Yes – but not too many! You will need a small Flathead screwdriver as well a tool to strip the plastic casing off of the end of the Garager wiring.

How can I turn off Motion and Sound Alerts?

기기의 동영상 화면을 클릭 한 다음 화면의 오른쪽 상단에있는 톱니 바퀴 아이콘을 클릭하여 기기 설정으로 이동하십시오. 여기에서 보안 설정을 클릭 한 다음 동작 감지를 클릭하십시오. 이 인터페이스에서 보안 설정을 변경하거나 완전히 해제 할 수 있습니다.

How do I install Garager?

알렉사 스킬

Alcidae Cloud Cams

Locate and enable the “Alcidae Smart Home” skillset : https://amzn.to/2EpJzs4

Log into the authorization page with your Alcidae account and be sure to check both profile and openid

Say “Alexa, ask/launch/open alcidae smart home”

Use the command sets below to sendvoice commands to your device through Alexa

1) Get list of missed notifications:Update [device name] missed notifications

2) Announce missed notifications:Read [device name] missed notifications

3) Close Motion Detection: Close[device name] motion detection

4) Close Sound Detection: Close[device name] sound detection

5) Open Motion Detection: Open[device name] motion detection

6) Open Sound Detection: Open[device name] sound detection

7) Turn off Notification (all):Turn off [device name] notification

8) Turn on Notification (all):Turn on [device name] notification

9) Modify Motion Detection: Set[device name] motion detection to [high/medium/low]

10) Modify Sound Detection: Set[device name] sound detection to [high/medium/low]

차고

Locate and enable the “Garager” skillset : https://amzn.to/2Y4Y3p7

Log into the authorization page with your Alcidae account and be sure to check both profile and openidSay “Alexa, ask/launch/open Garager”

Use the command sets below to send voice commands to your device through Alexa

1) Get list of missed notifications: Update [device name] missed notifications

2) Announce missed notifications: Read [device name] missed notifications

3) Turn off Notification (all): Turn off [device name] notification

4) Turn on Notification (all): Turn on [device name] notification

5) Open/Close Garage: Open/close my garage door

Google Assistant Actions

Alcidae Cloud Cams

Locate and enable the Talk to “Alcidae Smart Home” action: http://bit.ly/2T1SHaH

Log into the authorization page with your Alcidae account and be sure to check both profile and openid

Say “Hey/Okay Google, Talk to “alcidae smart home”

Use the command sets below to send voice commands to your device through Google Assistant

1) Get list of missed notifications: Update [device name] missed notifications

2) Announce missed notifications: Read [device name] missed notifications

3) Close Motion Detection: Close [device name] motion detection

4) Close Sound Detection: Close [device name] sound detection

5) Open Motion Detection: Open [device name] motion detection

6) Open Sound Detection: Open [device name] sound detection

7) Turn off Notification (all): Turn off [device name] notification

8) Turn on Notification (all): Turn on [device name] notification

9) Modify Motion Detection: Set [device name] motion detection to [high/medium/low]

10) Modify Sound Detection: Set [device name] sound detection to [high/medium/low]

차고

Locate and enable the Talk to “Alcidae Garager” action : http://bit.ly/2TK824E

Log into the authorization page with your Alcidae account and be sure to check both profile and openid

Say “Hey/Okay Google, Talk to “Alcidae Garager”


Use the command sets below to send voice commands to your device through Google Assistant

1) Get list of missed notifications: Update [device name] missed notifications

2) Announce missed notifications: Read [device name] missed notifications

3) Close Motion Detection: Close [device name] motion detection

4) Close Sound Detection: Close [device name] sound detection

5) Open Motion Detection: Open [device name] motion detection

6) Open Sound Detection: Open [device name] sound detection

7) Turn off Notification (all): Turn off [device name] notification

8) Turn on Notification (all): Turn on [device name] notification

9) Modify Motion Detection: Set [device name] motion detection to [high/medium/low]

10) Modify Sound Detection: Set [device name] sound detection to [high/medium/low]

11) Open/Close Garage: Open/close my garage door


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